One way to know you may have been exposed to another person who has COVID-19 is if you receive a call from a contact tracer. Contact tracers, including local health department staff, reach out to people who may have recently come into close contact with someone who tests positive for COVID-19.

It is important to answer the call when a contact tracer reaches out. He or she will connect you with the information and support you need to protect yourself and your loved ones. Here’s what will happen if you are contacted:

  • You will get an initial text from the number 45394 or email from
  • Someone from your local health department or NC OUTREACH (844-628-7223)will follow up with phone calls.
  • You may be advised by your contact tracer to use the COVID-19 Community Team Outreach (CCTO) Tool, a password-protected online resource to track your symptoms.

Remember, a contact tracer will never ask for your Social Security Number, bank or credit card numbers, or any other financial information at any time. Any information shared during your call with a contact tracer is a private health record and is strictly confidential.

Testing and tracing are core public health measures and key components of North Carolina’s strategy to responsibly ease restrictions, while continuing to slow the spread of the virus. If you believe you or or a loved one may need a COVID-19 test, check your symptoms and find a testing place today.